Returns & Exchanges
At Lunerva, we want you to be completely enamored with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your piece isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing